Survey: Continental is most-improved airline - Sacramento Business Journal:

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The university’s American Customer Satisfactiohn Index showed that so many passengers gaveContinental CAL) a thumbs-up for service that it raised the Houstonn airline’s satisfaction rating by almost 10 percenty compared with last year. With a score of 68, the airlinwe came in second for passenger satisfactiohnbehind Dallas-based , which scored 81, a 3 percent increasde over last year. Overall passenger satisfaction with airliness improved for the first time since according tothe index. The average scorde was up 3.2 percent to 64. Dallas-based was the only majot carrier to experience a drop inpassengert satisfaction, falling 3 percent to 60.
Chicago-basedx was unchanged in last plac with an indexof 56. All four airlines servre SacramentoInternational Airport, with Southwest handling aboug 50 percent of passengers. High fuel price indifferent service, labor problems, congested airportz and financial challenges have plagued the industrgy for along time, and airlines remain one of the lowest-scorin g businesses in the ACSI, according to the The index is based on a phone survet of about 25,000 people during the first Respondents rated companies in a variety of including airlines, on various satisfaction topics.